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ITIL Process

160+ Answers to ITIL® Process Questions

Answers to ITIL® Process Questions Last Modified
We need a strategy and roadmap to implement a CMDB 2017-05-08
Is there a book to help us prepare our CMDB project plan 2017-05-08
Is there a book to help us develop Key Performance Indicators (KPI) 2017-05-06
Should RFCs be logged when an undocumented or unauthorized change is discovered 2017-05-06
Why approve a change that was already made 2017-05-06
Are changes approved or authorized 2017-05-06
How to continuously improve the ITIL Change Management Process 2017-05-06
What are the stages of maturity for the ITIL Change Management Process 2017-05-06
Do we need to log an RFC for a Standard Change 2017-05-06
Who should log the RFC 2017-04-06
Do we need to consult the Union before implementing a new ITSM tool, SLAs or Client Satisfaction Surveys 2017-01-28
Should each software version be a separate CI –or- should it be an attribute of the CI 2017-01-25
Implementation Quotes 2017-01-18
ITSM Quotes 2017-01-18
ITIL Process Quotes 2017-01-18
Quotes 2017-01-18
Should the incident be closed as soon as the RFC is logged 2016-12-22
Is a bulk data load a change 2016-12-22
Is a reboot a change 2016-12-22
What is a change 2016-12-22
Who is responsible for the CI relationships 2016-12-15
How to simplify the approvals of service requests 2016-12-15
Should a Major Incident be declared if it was resolved automatically by the fail-over 2016-12-12
How to improve the quality of Service Desk functional escalations 2016-12-10
Do we need an SLA for VIPs 2016-11-28
We need categories to classify the cause of IT security incidents 2016-09-02
How to come up with categories for our service requests 2016-09-02
Should a service request be reopened or a new one logged 2016-07-19
Should the incident be reopened or a new one logged 2016-07-19
What are examples of standard changes 2016-07-10
Why is the CMDB inaccurate 2016-06-28
What are sample interview questions for a Configuration Management or CMDB consultant 2016-06-08
Should we automatically import auto-discovered CIs in the CMDB 2016-06-08
Should everyone be allowed to create CIs 2016-06-08
Who closes the Major Incident 2016-03-31
We need a small-scale bite-size approach to populate the CMDB 2016-01-26
Where to download a free introduction to ITIL 2016-01-25
How to increase attendance to the CAB meetings 2016-01-13
What are the skills of a change manager 2015-11-01
What is a quick way to implement Change Management 2015-11-01
What level should the Change Manager position be to have the authority to reject RFCs 2015-11-01
Does the change manager need technical skills and expertise 2015-11-01
How to reduce the number of emergency changes 2015-10-27
How to ensure that incidents and service requests are closed quickly when there is no SLA 2015-10-27
Where to download a free ITIL glossary of terms and abbreviations 2015-09-21
How to automate the chasing of users to confirm that their incident or service request can be closed 2015-09-16
How to first introduce Problem Management 2015-06-30
Can we have a copy of your Service Catalogue and we will be done 2015-05-04
What are good groupings for a Service Catalogue 2015-05-04
Should the Service Desk be included in the Service Catalogue 2015-05-04
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