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Practical answers to ITIL questions

100+ answers to ITIL® questions and its implementation


ITIL® provides the what. This site answers the how. Finds answers to ITIL® frequently asked questions (ITIL® FAQ). A non-commercial site for the benefit of the practitioner community. Articles are vendor neutral. Answers are based on the ITIL® books and real world experience.

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"Nodding the head does not row the boat." Irish Proverb

“People will do almost anything before they will shift their paradigm.” Eliyahu M. Goldratt

"Spending time to improve your service will slow down your productivity now. However, its just a down payment to a brighter future."

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