ITIL® provides the what. This site answers the how. Finds answers to ITIL® frequently asked questions (ITIL® FAQ). A non-commercial site for the benefit of the practitioner community. Articles are vendor neutral. Answers are based on the ITIL® books and real world experience.
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"Nodding the head does not row the boat." Irish Proverb
“People will do almost anything before they will shift their paradigm.” Eliyahu M. Goldratt
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