Practical answers to ITIL questions
Over 130 answers to ITIL® questions and its implementation
ITIL® provides the what. This site answers the how. Finds answers to ITIL® frequently asked questions (ITIL® FAQ). A non-commercial site for the benefit of the practitioner community. Articles are vendor neutral. Answers are based on the ITIL® books and real world experience.
Last article updated on December 9, 2018: Why every process flow-chart should have a swim-lane for the Service Desk
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"One of the tests of leadership is the ability to recognize a problem before it becomes an emergency." Arnold H. Glasow
"As for the future, your task is not to foresee it, but to enable it."(Antoine de Saint-Exupéry, author of The Little Prince.)
“As I often tell people, Steve Jobs used to call the regular Apple support line when he had a question or problem.” Roy Atkinson, HDI
150+ More Quotes
"As for the future, your task is not to foresee it, but to enable it."(Antoine de Saint-Exupéry, author of The Little Prince.)
“As I often tell people, Steve Jobs used to call the regular Apple support line when he had a question or problem.” Roy Atkinson, HDI
150+ More Quotes
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