ITIL® provides the what. This site answers the how. Finds answers to ITIL® frequently asked questions (ITIL® FAQ). A non-commercial site for the benefit of the practitioner community. Articles are vendor neutral. Answers are based on the ITIL® books and real world experience.
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“People will do almost anything before they will shift their paradigm.” Eliyahu M. Goldratt
"Spending time to improve your service will slow down your productivity now. However, its just a down payment to a brighter future."
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