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Service Catalogue Management

This section contains answers to issues related to the ITIL® Service Catalogue Management Process.

More answers to ITIL® questions and its implementation
Quote:
...the best way to understand customers' needs and wants is to ask them directly.

Best Practices: Building Your Business with Customer-Focused Solutions
by Arthur Andersen, Robert Hiebeler, Thomas B. Kelly and Charles Ketteman. Simon & Shuster 1998, p.39


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