This section provides answers to questions related to the ITIL® Service Level Management (SLM) Process.
"When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind. It may be the beginning of knowledge, but you have scarcely, in your thoughts, advanced to the stage of science. " William Thomson, Lord Kelvin (1824-1907)
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