Service Level Management (SLM)

Answers to ITIL® Service Level Management (SLM) questions

More answers to ITIL® questions and its implementation
"When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind. It may be the beginning of knowledge, but you have scarcely, in your thoughts, advanced to the stage of science. " William Thomson, Lord Kelvin (1824-1907)


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