This section provides answers to questions related to the Process aspect of implementing ITIL®.

Answers to ITIL® Process Questions Last Modified
Where to download a free glossary of ITIL 4 2020-03-02
What level of details to include in a procedure 2019-05-04
Why every process flow-chart should have a swim-lane for the Service Desk 2018-12-09
Should we wait for the reorg before improving our processes 2018-06-20
How to explain that following a process does not cause delays 2018-03-10
How much detail should people put in tickets 2018-03-10
Should a process change go to the CAB 2018-02-14
Is there a book to help us develop Key Performance Indicators (KPI) 2017-11-15
When is a good time to create a RACI Matrix for it to be most useful 2017-10-09
Where can I find a RACI Matrix for the overall Service Lifecycle processes 2017-10-09
Should unauthorized changes have their own process 2017-10-03
A server decommissioning process is a low hanging fruit 2017-07-12
Why spend effort documenting processes 2017-06-04
How to simplify the approvals of service requests 2016-12-15
Should we do a maturity assessment 2016-11-10
What are the impacts when people are not following the process 2016-04-01
How to increase attendance to the CAB meetings 2016-01-13
Should we use a method like BPMN to document our processes 2015-03-12
How to ensure that applications and servers are decommissioned 2015-02-06
How to determine how many tasks should be in a workflow 2014-10-20
How to identify workflows to develop first (itSMF Service Matters - Issue 16 June 2014).pdf 2014-10-20
Why invest effort documenting processes and to what level of details (itSMF Service Matters - Issue 14 Nov. 2013).pdf 2014-10-20
What are the challenges of automating the approvals of service requests 2014-05-13
How to identify workflows to develop first 2014-05-13

More answers to ITIL® questions and its implementation
"Get started. Policies and procedures do not have to be perfect the first time. Get something out, pilot it on a project and improve on it. If you wait for the perfect process, you may never improve."


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