Loading...
 

Process

This section provides answers to questions related to the Process aspect of implementing ITIL®.

Answers to ITIL® Process Questions Last Modified
Is there a book to help us develop Key Performance Indicators (KPI) 2017-05-06
How to simplify the approvals of service requests 2016-12-15
Should we do a maturity assessment 2016-11-10
What are the impacts when people are not following the process 2016-04-01
How to explain that following a process does not cause delays 2016-03-09
How to increase attendance to the CAB meetings 2016-01-13
Where can I find a RACI Matrix for the overall Service Lifecycle processes 2015-07-01
When is a good time to create a RACI Matrix for it to be most useful 2015-03-12
Should we use a method like BPMN to document our processes 2015-03-12
A server decommissioning process is a low hanging fruit 2015-02-09
How to ensure that applications and servers are decommissioned 2015-02-06
Why spend effort documenting processes 2015-02-06
How to determine how many tasks should be in a workflow 2014-10-20
How to identify workflows to develop first (itSMF Service Matters - Issue 16 June 2014).pdf 2014-10-20
Why invest effort documenting processes and to what level of details (itSMF Service Matters - Issue 14 Nov. 2013).pdf 2014-10-20
What level of details to include in a procedure 2014-07-25
What are the challenges of automating the approvals of service requests 2014-05-13
How to identify workflows to develop first 2014-05-13
Why every process flow-chart should have a swim-lane for the Service Desk 2014-05-03
Should we wait for the reorg to be completed before working on processes 2014-02-11
Should a process change go to the CAB 2014-01-20

More answers to ITIL® questions and its implementation
Quote:
"Get started. Policies and procedures do not have to be perfect the first time. Get something out, pilot it on a project and improve on it. If you wait for the perfect process, you may never improve."
Unknown


Disclaimer


Copyright 2012-2017 - ITIL® from Experience - D.Matte