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ITIL Process

160+ Answers to ITIL® Process Questions

Answers to ITIL® Process Questions Last Modified
Are changes approved or authorized 2017-05-06
Can we have a copy of your Service Catalogue and we will be done 2015-05-04
Do projects need to log RFCs 2014-09-26
Do we need an SLA for VIPs 2018-11-25
Do we need to consult the Union before implementing a new ITSM tool, SLAs or Client Satisfaction Surveys 2017-01-28
Do we need to log an RFC for a Standard Change 2017-05-06
Does an emergency change need an incident 2014-10-24
Does the change manager need technical skills and expertise 2015-11-01
How can we tell that no one has taken ownership of an Incident before we get a complaint 2018-03-10
How does it work when an incident requires a change 2014-10-18
How is a Standard Change Pre-Approved 2014-12-01
How many Configuration Librarian(s) do we need 2015-04-12
How many Service Catalogs do we need 2015-05-04
How much detail should people put in tickets 2018-03-10
How to automate the chasing of users to confirm that their incident or service request can be closed 2015-09-16
How to close incidents and request for service when users are not getting back to us 2018-03-10
How to come up with categories for our service requests 2016-09-02
How to continuously improve the ITIL Change Management Process 2017-05-06
How to ensure that incidents and service requests are closed quickly when there is no SLA 2015-10-27
How to first introduce Problem Management 2018-01-13
How to get the service desk to provide the right answers – The Structure 2018-05-15
How to identify standard changes 2014-12-04
How to identify workflows to develop first 2014-05-13
How to implement Standard Changes 2014-12-01
How to improve the quality of Service Desk functional escalations 2018-05-15
How to increase attendance to the CAB meetings 2016-01-13
How to make people stop providing services IT does not offer 2014-05-21
How to make sure VIPs do not wait when calling the Service Desk 2018-11-13
How to manage unauthorized changes 2017-12-06
How to reduce the number of emergency changes 2015-10-27
How to reduce the number of incidents caused by user training 2015-01-20
How to report consumption of services to customers 2014-08-20
How to simplify the approvals of service requests 2016-12-15
Implementation Quotes 2018-06-20
Is a bulk data load a change 2016-12-22
Is a How-to an Incident or a Service Request 2015-01-20
Is a reboot a change 2016-12-22
Is the Service Desk a service 2018-05-15
Is the Service Desk a service and should it be included in the Service Catalogue (itSMF Service Matters - Issue 17 Nov. 2014).pdf 2014-11-04
Is there a book to help us develop Key Performance Indicators (KPI) 2017-11-15
Is there a book to help us prepare our CMDB project plan 2018-02-26
Is there a standard we can use for the CMDB structure 2015-04-12
ITIL Process Quotes 2018-01-13
ITSM Quotes 2017-01-18
People are confused between a normal and a standard change. What is another name for it 2015-01-20
Quotes 2017-01-18
Should a Major Incident be declared if it was resolved automatically by the fail-over 2016-12-12
Should a problem be logged for every unexplained incident 2018-01-13
Should a Problem be opened for every Major Incident 2018-01-13
Should a process change go to the CAB 2018-02-14
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