How to manage unauthorized changes

By ITIL® from Experience©

Unauthorized changes are mentioned profusely in ITIL®. For example, unauthorized changes are mentioned 7 times in the Change Management section and 15 times in the Configuration Management section of ITIL® Service Transition1. On the other hand, unauthorized changes are mentioned 12 times in ITIL® v2, primarily in the Configuration Management Chapter2.

Readers are advised to read sections 4.2 and 4.3 of ITIL® Service Transition for guidance. However, since ITIL® is a framework and not a prescriptive cookbook of recipes, readers may find the following articles useful as they discuss nuances of process design and implementation which are left uncovered by ITIL®.

Also, more than 50 answers to Change Management questions can be found here.

Published on: 2017-12-06

"Implementing Change Management is like driving from New Hampshire where you "Live Free or Die" to Missouri, "The Show Me State."

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More on Change Management

From Around the Web:

ITIL Process > Change Management
Implementation > Process

1. ITIL® Service Transition 2011.
2. The Best Practice for Service Support. ITIL® v2. 2000


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