60+ Answers to ITIL® Implementation Questions

Answers to ITSM and ITIL® Implementation Questions Last Modified
How to explain that following a process does not cause delays 2018-03-10
How to get people to log tickets 2018-03-10
How much detail should people put in tickets 2018-03-10
We need a strategy and roadmap to implement a CMDB 2018-02-27
Should everyone be allowed to create CIs 2018-02-26
Is there a book to help us prepare our CMDB project plan 2018-02-26
Should a process change go to the CAB 2018-02-14
Should everyone be allowed to log problems 2018-01-13
ITIL Process Quotes 2018-01-13
Implementation Quotes 2017-12-16
Why are people not making ITIL a priority 2017-12-16
Is there a book to help us develop Key Performance Indicators (KPI) 2017-11-15
We need a simple Communication Plan that will be actioned 2017-10-12
When is a good time to create a RACI Matrix for it to be most useful 2017-10-09
Where can I find a RACI Matrix for the overall Service Lifecycle processes 2017-10-09
Should unauthorized changes have their own process 2017-10-03
A server decommissioning process is a low hanging fruit 2017-07-12
Should we migrate old tickets to the new ITSM tool 2017-06-21
Why spend effort documenting processes 2017-06-04
Is there a book to help us get going with ServiceNow 2017-04-27
Who should log the RFC 2017-04-06
How to manage the new ITSM tool once it goes live 2017-02-20
Do we need to consult the Union before implementing a new ITSM tool, SLAs or Client Satisfaction Surveys 2017-01-28
ITSM Quotes 2017-01-18
Quotes 2017-01-18
How many categories do we need 2017-01-03
How to simplify the approvals of service requests 2016-12-15
Should we do a maturity assessment 2016-11-10
We need categories to classify the cause of IT security incidents 2016-09-02
How to come up with categories for our service requests 2016-09-02
What are sample interview questions for a Configuration Management or CMDB consultant 2016-06-08
Do people need training if the ITSM tool is easy to learn 2016-06-08
What are the impacts when people are not following the process 2016-04-01
Do we need CIO support to succeed 2016-02-25
How to track issues and enhancements users have with the ITSM tool once it goes live 2016-02-25
What does it mean to have CIO and management support 2016-02-16
How to increase attendance to the CAB meetings 2016-01-13
How to ensure that people attend training for the ITSM Tool 2015-12-02
What are the skills of a change manager 2015-11-01
What level should the Change Manager position be to have the authority to reject RFCs 2015-11-01
Does the change manager need technical skills and expertise 2015-11-01
Do I.T. People need user training for the ITSM tool and how to get them to attend (itSMF Service Matters - Issue 13 Sept. 2013).pdf 2015-06-20
Who is responsible to administer the ITSM Tool after it goes live 2015-06-01
What is another term for User 2015-04-28
How many Configuration Librarian(s) do we need 2015-04-12
Is there a standard we can use for the CMDB structure 2015-04-12
How to deal with a team member that disrupt project meetings 2015-03-23
How to dedicate people when we’re struggling to manage our workload 2015-03-18
How to avoid people on projects from owning the project forever 2015-03-18
Should we use a method like BPMN to document our processes 2015-03-12
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In the midst of setting deficit projections and spending recommendations for the provincial government this year, Don Drummond who chairs a commission on the reform of Ontario’s public services made a key observation: “Almost every time a program was performing badly I could trace it back to the origin of the program. Whoever had implemented it had not really thought long and hard about what they wanted."
Source: http://www.thestar.com/news/canada/2012/12/29/don_drummond_what_i_learned_about_planning.html%22 by Jennifer Wells December 29, 2012.

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