By ITIL® from Experience ©
Many Communication Plans resemble an essay. They discuss at length the rationale and benefit of communicating to address stakeholders' needs and concerns in order to facilitate people's transition. Often, it forgets that it does not need to convince management on the value of communication since they authorized the preparation of this plan in the first place. The result is that the fundamentals of a communication plan are forgotten, making them difficult to action.
Fundamentally, a communication plan should identify:
- Who needs to know
- What they need to know
- The method how they will be informed
- Who is responsible for doing it
- When they need to be informed, and finally
- Track progress as people are informed.
A cover page, Table of Contents, introduction are not required to answer the above questions.
The following is a sample communication plan. A communication plan in this format can be one or two pages. Its simplicity makes it easy to complete, review and approve. As a working document it can be used to track progress. Of course, depending on the magnitude and complexity of the change, a comprehensive Work Breakdown Structure (WBS) and projects schedule may be required.
Last updated on: 2017-10-12
Published on: 2013-11-13
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