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Wiki How can we tell that no one has taken ownership of an Incident before we get a complaint
Wiki How does it work when an incident requires a change
Wiki How to automate the chasing of users to confirm that their incident or service request can be closed
Wiki How to ensure that incidents and service requests are closed quickly when there is no SLA
Wiki Incident Management
Wiki Is a How-to an Incident or a Service Request
Wiki Should the incident be closed as soon as the RFC is logged
Wiki Should the incident be reopened or a new one logged