Answers to ITIL® Implementation Questions
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In the midst of setting deficit projections and spending recommendations for the provincial government this year, Don Drummond who chairs a commission on the reform of Ontario’s public services made a key observation: “Almost every time a program was performing badly I could trace it back to the origin of the program. Whoever had implemented it had not really thought long and hard about what they wanted."
Source: http://www.thestar.com/news/canada/2012/12/29/don_drummond_what_i_learned_about_planning.html%22 by Jennifer Wells December 29, 2012.
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