Answers to ITIL® Service Catalogue Management questions
...the best way to understand customers' needs and wants is to ask them directly.
Best Practices: Building Your Business with Customer-Focused Solutions
by Arthur Andersen, Robert Hiebeler, Thomas B. Kelly and Charles Ketteman. Simon & Shuster 1998, p.39
Copyright 2012-2020 - ITIL® from Experience - D.Matte