Service Catalogue Management

Answers to ITIL® Service Catalogue Management questions


Where to download a free glossary of ITIL 4
Where to download a free ITIL v3 glossary of terms and abbreviations
Where to download a free introduction to ITIL v3
Is the Service Desk a service
Can we have a copy of your Service Catalogue and we will be done
What are good groupings for a Service Catalogue
Should the Service Desk be included in the Service Catalogue
What are 16 challenges when gathering information for a customer-facing Service Catalogue
How many Service Catalogs do we need
Is the Service Desk a service and should it be included in the Service Catalogue (itSMF Service Matters - Issue 17 Nov. 2014).pdf
How to make people stop providing services IT does not offer

More answers to ITIL® questions and its implementation

...the best way to understand customers' needs and wants is to ask them directly.

Best Practices: Building Your Business with Customer-Focused Solutions
by Arthur Andersen, Robert Hiebeler, Thomas B. Kelly and Charles Ketteman. Simon & Shuster 1998, p.39

150+ ITIL® and ITSM Quotes

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