Technology (ITSM Tools)
Answers to Technology questions for implementing ITIL®
More answers to ITIL® questions and its implementation
"Companies get the systems they deserve. A company's systems estate is a result of its culture, organizational history, and its funding structures. Coherent, well-integrated systems will only ever exists in companies that value coherence and integrated service."
Jim Cook, chief architect at British Telecom as quoted in Enterprise Architecture as Strategy, Harvard Business Review, 2006, p.202
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