project management implementation itsm project itil

Project Management

Answers to Project Management questions for implementing ITIL®


Where to download a free glossary of ITIL 4
How many ITSM tool licenses do we need
Why are people not making ITIL a priority
We need a strategy and roadmap to implement a CMDB
Is there a book to help us prepare our CMDB project plan
Is there a book to help us develop Key Performance Indicators (KPI)
We need a simple Communication Plan that will be actioned
Should we migrate old tickets to the new ITSM tool
Is there a book to help us get going with ServiceNow
Do we need to consult the Union before implementing a new ITSM tool, SLAs or Client Satisfaction Surveys
What does it mean to have CIO and management support
Who is responsible to administer the ITSM Tool after it goes live
How to deal with a team member that disrupt project meetings
How to dedicate people when we’re struggling to manage our workload
How to avoid people on projects from owning the project forever
Should projects log Incidents and Problems
Do projects need to log RFCs
Should project activities be logged and tracked in the ITSM Tool

More answers to ITIL® questions and its implementation

“Only plan for 4-5 hours of real work per day."

David Heinemeier Hansson, 37 Signals Days always ﬁll up

150+ ITIL® and ITSM Quotes