What are examples of standard changes

By ITIL® from Experience©

First and foremost, let’s review the definition of a standard change to provide context before listing examples of standard changes.

The ITIL® Glossary states that: "A pre-authorized change that is low risk, relatively common and follows a procedure or work instruction."1

Therefore, all examples of standard changes given here assume that they are supported by a Standard Operating Procedure (SOP) as explained in What is the content of a standard change. More importantly, what is considered a standard change by one organization may not be considered to be one for another due to their context and tolerance to risk. That being said, here is a list of potential standard changes.

  • Life cycle replacement of devices like evergreening or sunsetting of:
    • PC/workstations
    • Printers
    • Servers
    • Uninterrupted Power Supply (UPS)
    • Networking equipment
  • Storage growth (within allowed capacity)
  • Pro-active replacement of disks before failure (while maintaining the same configuration)
  • Replacement of a failing device with an identical model and configuration (e.g. switch/router)
  • Break-fixes like hot-swapping parts like drives, fan or power supply on infrastructure servers (see Do we need an RFC to resolve a break-fix incident)
  • Building power shutdowns
  • Bulk data load for a specific application
  • New instance of a database
  • New application hosting environment of a standard configuration
  • Phased deployments like the rollout of:
    • A new Operating System (e.g. servers)
    • Upgrade to the Database Management Systems
    • Office productivity suite/tools
    • Multifunctional devices
    • Moving applications from one data center or host to another
  • Patching (even though the patch is tested beforehand!)
  • Application monthly/quarterly releases
  • Restoring of an environment or database for developers
  • Firewall changes (i.e. to block an IP to address security incident)
  • New DNS entries
  • Restarting/rebooting in a high-availability environment (see Is a server reboot a change)

More standard changes can be identified using the approach detailed in How to identify standard changes.

A standard change is a license to operate. It is not give the permission to change whatever, whenever.

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