What are examples of standard changes
By ITIL® from Experience©
First and foremost, let’s review the definition of a standard change to provide context before listing examples of standard changes.
The ITIL® Glossary states that: "A pre-authorized change that is low risk, relatively common and follows a procedure or work instruction."1
Therefore, all examples of standard changes given here assume that they are supported by a Standard Operating Procedure (SOP) as explained in What is the content of a standard change. More importantly, what is considered a standard change by one organization may not be considered to be one for another due to their context and tolerance to risk. That being said, here is a list of potential standard changes.
- Life cycle replacement of devices like evergreening or sunsetting of:
- PC/workstations
- Printers
- Servers
- Uninterrupted Power Supply (UPS)
- Networking equipment
- Storage growth (within allowed capacity)
- Pro-active replacement of disks before failure (while maintaining the same configuration)
- Replacement of a failing device with an identical model and configuration (e.g. switch/router)
- Break-fixes like hot-swapping parts like drives, fan or power supply on infrastructure servers (see Do we need an RFC to resolve a break-fix incident)
- Building power shutdowns
- Bulk data load for a specific application
- New instance of a database
- New application hosting environment of a standard configuration
- Phased deployments like the rollout of:
- A new Operating System (e.g. servers)
- Upgrade to the Database Management Systems
- Office productivity suite/tools
- Multifunctional devices
- Moving applications from one data center or host to another
- Patching (even though the patch is tested beforehand!)
- Application monthly/quarterly releases
- Restoring of an environment or database for developers
- Firewall changes (i.e. to block an IP to address security incident)
- New DNS entries
- Restarting/rebooting in a high-availability environment (see Is a server reboot a change)
More standard changes can be identified using the approach detailed in How to identify standard changes.
A standard change is a license to operate. It is not give the permission to change whatever, whenever.
Related:
- How to identify standard changes
- How to implement Standard Changes
- What is the content of a standard change
- Do we need to log an RFC for a Standard Change
- Should Standard Change procedures be stored in the CMDB
From Around the Web:
Category: ITIL Process > Change Management > Standard Change
Copyright 2014-2020 - ITIL® from Experience© - Denis Matte