By ITIL® from Experience©
ITIL® Service Lifecycle RACI Matrix (PDF, 945 KB)
Last updated on: 2017-10-09
Published on: 2017-03-26
"A RACI Matrix is a good analysis tool and a poor communication vehicle."
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1. RACI: (ITIL Service Design) A model used to help define roles and responsibilities. RACI stands for responsible, accountable, consulted and informed. Source: ITIL® glossary and abbreviations. English, 2011 www.itil-officialsite.com/InternationalActivities/TranslatedGlossaries.aspx
2. A synonym for RACI is Authority Matrix. Source: ITIL® glossary and abbreviations. English, 2011 www.itil-officialsite.com/InternationalActivities/TranslatedGlossaries.aspx
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