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Where can I find a RACI Matrix for the overall Service Lifecycle processes

By ITIL® from Experience©


An ITIL® Service Lifecycle Process/RACI1 Reference Matrix2 is available as a free download from the ILX Group (www.ilxgroup.com).



Last updated on: 2017-10-09
Published on: 2017-03-26


Quote:
"A RACI Matrix is a good analysis tool and a poor communication vehicle."

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Category:
Implementation > People
Implementation > Process


1. RACI: (ITIL Service Design) A model used to help define roles and responsibilities. RACI stands for responsible, accountable, consulted and informed. Source: ITIL® glossary and abbreviations. English, 2011 www.itil-officialsite.com/InternationalActivities/TranslatedGlossaries.aspx
2. A synonym for RACI is Authority Matrix. Source: ITIL® glossary and abbreviations. English, 2011 www.itil-officialsite.com/InternationalActivities/TranslatedGlossaries.aspx


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