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Wiki A server decommissioning process is a low hanging fruit
Wiki Change Management
Wiki Do projects need to log RFCs
Wiki Do we need an RFC to resolve a break-fix incident
Wiki Do we need to log an RFC for a Standard Change
Wiki How does it work when an incident requires a change
Wiki How to get people to log tickets
Wiki How to identify standard changes
Wiki How to implement Standard Changes
Wiki How to manage unauthorized changes
Wiki How to reduce the number of emergency changes
Wiki Is a bulk data load a change
Wiki Should a process change go to the CAB
Wiki Should project activities be logged and tracked in the ITSM Tool
Wiki Should RFCs be logged when an undocumented or unauthorized change is discovered
Wiki Should the incident be closed as soon as the RFC is logged
Wiki Should unauthorized changes have their own process
Wiki The incident was resolved by replacing the hardware. Should the incident be kept open to manage the repair process
Wiki What is the content of a standard change
Wiki When is a standard change no longer a standard change
Wiki When should we log an RFC - Is it when IT gets the call
Wiki Who should log the RFC
Wiki Why approve a change that was already made