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Wiki Do we need to log an RFC for a Standard Change
Wiki How much detail should people put in tickets
Wiki How to come up with categories for our service requests
Wiki How to ensure that incidents and service requests are closed quickly when there is no SLA
Wiki How to identify workflows to develop first
Wiki Is a How-to an Incident or a Service Request
Wiki Request Fulfillment
Wiki Should a service request be reopened or a new one logged
Wiki Should project activities be logged and tracked in the ITSM Tool
Wiki The incident was resolved by replacing the hardware. Should the incident be kept open to manage the repair process
Wiki What are the challenges of automating the approvals of service requests
Wiki What is a simple way to implement SLAs for a follow the sun service desk
Wiki When should we log an RFC - Is it when IT gets the call
Wiki Who should log the RFC