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								Do we need an SLA for VIPs
							
							
								
							
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								How to make people stop providing services IT does not offer
							
							
								
							
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								The CIO wants Service Level Agreements. How to deliver on that request
							
							
								
							
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								What does it mean to have CIO and management support
							
							
								
							
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								What is a quick way to implement Change Management
							
							
								
							
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								Why are people not making ITIL a priority
							
							
								
							
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