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Wiki Do people need training if the ITSM tool is easy to learn
Wiki How many categories do we need
Wiki How to come up with categories for our service requests
Wiki How to ensure that people attend training for the ITSM Tool
Wiki How to manage the new ITSM tool once it goes live
Wiki Should we migrate old tickets to the new ITSM tool
Wiki Technology (ITSM Tools)
Wiki Who is responsible to administer the ITSM Tool after it goes live