| Wiki | How does it work when an incident requires a change | 
									
						| Wiki | How to first introduce Problem Management | 
									
						| Wiki | How to reduce the number of incidents caused by user training | 
									
						| Wiki | Problem Management | 
									
						| Wiki | Should a Problem be opened for every Major Incident | 
									
						| Wiki | What is a non IT example of Problem Management | 
									
						| Wiki | Who closes the Major Incident |