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Where can I find a RACI Matrix for the overall Service Lifecycle processes

By ITIL® from Experience©


An ITIL® Service Lifecycle Process/RACI1 Reference Matrix2 is available as a free download from the ILX Group (www.ilxgroup.com).



Last updated on: 2017-10-09
Published on: 2017-03-26


"A RACI Matrix is a good analysis tool and a poor communication vehicle."

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Implementation > People
Implementation > Process

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