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Wiki Do we need an SLA for VIPs
Wiki How does it work when an incident requires a change
Wiki How to get the service desk to provide the right answers – The Structure
Wiki How to make sure VIPs do not wait when calling the Service Desk
Wiki How to reduce the number of incidents caused by user training
Wiki Incident Management
Wiki Is the Service Desk a service
Wiki Request Fulfillment
Wiki Service Desk
Wiki Should the incident be closed as soon as the RFC is logged
Wiki Should the Service Desk be included in the Service Catalogue
Wiki What is a simple way to implement SLAs for a follow the sun service desk
Wiki Why every process flow-chart should have a swim-lane for the Service Desk