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What are the stages of maturity for the ITIL Change Management Process

By ITIL® from Experience©

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps by Gene Kim, George Spafford and Kevin Behr (Jun 15, 2005, p. 36) explains that Change Management typically goes through the following stages of maturity.


1. Oblivious to Change – “Hey, did the switch just reboot?”

2. Aware of Change – “Hey, who just rebooted the switch?”

3. Announcing Change – “Hey, I’m rebooting the switch. Let me know if that will cause a problem.”

4. Authorizing Change – “Hey, I need to reboot the switch. Who needs to authorize this?”

5. Scheduling Change – “When is the next maintenance window – I’d like to reboot the switch then?”

6. Verifying Change – “Looking at the fault manager logs, I can see that the switch rebooted as scheduled.”

7. Managing Change – “Let’s schedule the switch reboot to week 45 so we can do the maintenance upgrade and reboot at the same time.”


Published on: 2013-02-18
Last updated on: 2017-05-06


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There is nothing wrong with change, if it is in the right direction. Winston Churchill

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