By ITIL® from Experience©
The Standard Change can be approved by the normal Change Management process. However, instead of submitting a Request For Change (RFC), the Standard Change or a Standard Operating Procedure (SOP) is sent for authorization.
The same criterion used to authorize a normal change can be used by the Change Manager to approve the SOP. Of course, advice from the Change Advisory Board (CAB) can be asked if required.
As the organization matures the quality of standard changes can be increased by asking that a report listing all incidents caused by this change in the last 12 months also be submitted with the SOP for authorization. The Change Manager may also ask that the SOP be reviewed by Release Management before it is authorized.
- When is a standard change no longer a standard change
- Why a process to maintain standard changes should be implemented
- People are confused between a normal and a standard change. What is another name for it
- What is the content of a standard change
- How to implement Standard Changes
- Should Standard Change procedures be stored in the CMDB
- Do we need to log an RFC for a Standard Change
Copyright 2013-2014 - ITIL® from Experience - D.Matte