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Practical answers to ITIL questions

Over 120 answers to ITIL® questions and its implementation



ITIL® provides the what. This site answers the how. Finds answers to ITIL® frequently asked questions (ITIL® FAQ). A non-commercial site for the benefit of the practitioner community. Articles are vendor neutral. Answers are based on the ITIL® books and real world experience.


Last article posted on January 13, 2018: Should everyone be allowed to log problems



Last quotes added

Quote:
"One of the tests of leadership is the ability to recognize a problem before it becomes an emergency." Arnold H. Glasow

"As for the future, your task is not to foresee it, but to enable it."(Antoine de Saint-Exupéry, author of The Little Prince.)

“As I often tell people, Steve Jobs used to call the regular Apple support line when he had a question or problem.” Roy Atkinson, HDI

150+ More Quotes




Published by itSMF Canada


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To Develop First

How to Manage The New ITSM
Tool Once It Goes Live.PDF

Why Invest Effort Documenting Processes and to what Level of Details.PDF

Do I.T. People Need User Training For the ITSM Tool and How to Get Them to Attend.PDF

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