Change Management (excluding Standard Change)

This section provides answers to questions related to the ITIL® Change Management Process without answers related to Standard Change.


Where to download a free glossary of ITIL 4
Where to download a free ITIL v3 glossary of terms and abbreviations
Do we need an RFC to resolve a break-fix incident
Where to download a free introduction to ITIL v3
How to get people to log tickets
Is a bulk data load a change
Should RFCs be logged when an undocumented or unauthorized change is discovered
Should the incident be closed as soon as the RFC is logged
Is a server reboot a change
Should a process change go to the CAB
What is a change
How to manage unauthorized changes
Should unauthorized changes have their own process
Why approve a change that was already made
Are changes approved or authorized
How to continuously improve the ITIL Change Management Process
What are the stages of maturity for the ITIL Change Management Process
Do we need to log an RFC for a Standard Change
Who should log the RFC
How to increase attendance to the CAB meetings
What are the skills of a change manager
What is a quick way to implement Change Management
What level should the Change Manager position be to have the authority to reject RFCs
Does the change manager need technical skills and expertise
How to reduce the number of emergency changes
When should we log an RFC - Is it when IT gets the call
Does an emergency change need an incident
How does it work when an incident requires a change
Do projects need to log RFCs