Practical answers to ITIL questions

Over 130 answers to ITIL® questions and its implementation


Last article posted on January 19, 2021: When to use a RACI Matrix



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"One of the tests of leadership is the ability to recognize a problem before it becomes an emergency." Arnold H. Glasow

"As for the future, your task is not to foresee it, but to enable it."(Antoine de Saint-Exupéry, author of The Little Prince.)

“As I often tell people, Steve Jobs used to call the regular Apple support line when he had a question or problem.” Roy Atkinson, HDI

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Published by itSMF Canada


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