Practical answers to ITIL questions

Over 130 answers to ITIL® questions and its implementation

Last article posted on January 19, 2021: When to use a RACI Matrix

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"One of the tests of leadership is the ability to recognize a problem before it becomes an emergency." Arnold H. Glasow

"As for the future, your task is not to foresee it, but to enable it."(Antoine de Saint-Exupéry, author of The Little Prince.)

“As I often tell people, Steve Jobs used to call the regular Apple support line when he had a question or problem.” Roy Atkinson, HDI

150+ More Quotes

Published by itSMF Canada

Should the incident be reopened or a new one logged

Is the Service Desk a service and should it be included in the Service Catalogue

How To Identify Workflows 
To Develop First

How to Manage The New ITSM
Tool Once It Goes Live.PDF

Why Invest Effort Documenting Processes and to what Level of Details.PDF

Do I.T. People Need User Training For the ITSM Tool and How to Get Them to Attend.PDF

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