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Where to download a free introduction to ITIL

By ITIL® from Experience©

Here is a link to download the free An Introductory Overview of ITIL® 2011 (v3) booklet published by itSMF (PDF 4.1 MB).

Last updated on: 2016-01-25

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"Ignoring something in ITIL® because you don`t understand it weakens the framework and will cause you trouble later." Denis Matte

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