60+ Answers to ITIL® Implementation Questions

Answers to ITSM and ITIL® Implementation Questions Last Modified
Should we stop the clock to avoid breaching the SLA 2014-05-03
Why does it take so much effort to automate a process into a workflow 2014-05-12
How to identify workflows to develop first 2014-05-13
What are the challenges of automating the approvals of service requests 2014-05-13
How to make people stop providing services IT does not offer 2014-05-21
Why asking what you want to report on is the wrong way to implement a tool 2014-08-20
Should project activities be logged and tracked in the ITSM Tool 2014-09-26
Do projects need to log RFCs 2014-09-26
Should projects log Incidents and Problems 2014-09-26
Why invest effort documenting processes and to what level of details (itSMF Service Matters - Issue 14 Nov. 2013).pdf 2014-10-20
How to manage the new ITSM tool once it goes live (Service Matters - Issue 15 Feb. 2014).pdf 2014-10-20
How to identify workflows to develop first (itSMF Service Matters - Issue 16 June 2014).pdf 2014-10-20
How to determine how many tasks should be in a workflow 2014-10-20
How to ensure that applications and servers are decommissioned 2015-02-06
Should we use a method like BPMN to document our processes 2015-03-12
How to avoid people on projects from owning the project forever 2015-03-18
How to dedicate people when we’re struggling to manage our workload 2015-03-18
How to deal with a team member that disrupt project meetings 2015-03-23
Is there a standard we can use for the CMDB structure 2015-04-12
How many Configuration Librarian(s) do we need 2015-04-12
What is another term for User 2015-04-28
Who is responsible to administer the ITSM Tool after it goes live 2015-06-01
Do I.T. People need user training for the ITSM tool and how to get them to attend (itSMF Service Matters - Issue 13 Sept. 2013).pdf 2015-06-20
Does the change manager need technical skills and expertise 2015-11-01
What level should the Change Manager position be to have the authority to reject RFCs 2015-11-01
What are the skills of a change manager 2015-11-01
How to ensure that people attend training for the ITSM Tool 2015-12-02
How to increase attendance to the CAB meetings 2016-01-13
What does it mean to have CIO and management support 2016-02-16
How to track issues and enhancements users have with the ITSM tool once it goes live 2016-02-25
Do we need CIO support to succeed 2016-02-25
What are the impacts when people are not following the process 2016-04-01
Do people need training if the ITSM tool is easy to learn 2016-06-08
What are sample interview questions for a Configuration Management or CMDB consultant 2016-06-08
How to come up with categories for our service requests 2016-09-02
We need categories to classify the cause of IT security incidents 2016-09-02
Should we do a maturity assessment 2016-11-10
How to simplify the approvals of service requests 2016-12-15
How many categories do we need 2017-01-03
Quotes 2017-01-18
ITSM Quotes 2017-01-18
Do we need to consult the Union before implementing a new ITSM tool, SLAs or Client Satisfaction Surveys 2017-01-28
How to manage the new ITSM tool once it goes live 2017-02-20
Who should log the RFC 2017-04-06
Is there a book to help us get going with ServiceNow 2017-04-27
Why spend effort documenting processes 2017-06-04
Should we migrate old tickets to the new ITSM tool 2017-06-21
A server decommissioning process is a low hanging fruit 2017-07-12
Should unauthorized changes have their own process 2017-10-03
Where can I find a RACI Matrix for the overall Service Lifecycle processes 2017-10-09
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In the midst of setting deficit projections and spending recommendations for the provincial government this year, Don Drummond who chairs a commission on the reform of Ontario’s public services made a key observation: “Almost every time a program was performing badly I could trace it back to the origin of the program. Whoever had implemented it had not really thought long and hard about what they wanted."
Source: http://www.thestar.com/news/canada/2012/12/29/don_drummond_what_i_learned_about_planning.html%22 by Jennifer Wells December 29, 2012.

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